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Terms and Conditions

It’s our intention to give the very best service to all our lovely clients 😄

  1. An initial payment is required for all bookings (usually around £40-50). We will not send an entertainer unless one has been made. This demonstrates to us that our lovely clients are serious about the booking and go toward admin staff, office and running costs, the purchase of materials/ fuel/ entertainer’s expenses required prior to your event – and therefore is required in advance.
  2. The first £25 of any booking is a non-returnable admin fee required for every cancellation made by a client, including covid/ sickness cancellations (see below).
  3. Your booking is not secure until you have paid the initial requested amount.
  4. Balance of the party is usually cash on the day for a bronze, silver or gold package or all in advance for crystal and face-painting/ ballooning packages.
  5. If after paying the booking fee you cancel the party 36 days or more before the event date, the deposit can be refunded minus the £25 admin fee or we can move the party free of charge to another mutually convenient time within the following 12 months.
  6. If you cancel the party with less than 36 days to go, the full booking fee (usually £40-50) is retained by us (but you can move the party free of charge to another mutually convenient time within the following 12 months.
  7. If you cancel the party with 21 days or less before the event date, 50% of the full balance is payable.
  8. If you cancel the party with two weeks or less to go, you must pay the full fee.
  9. Should an emergency arise but you wish to postpone the party as opposed to cancel it, we will of course work with you where possible to secure an alternative date with the possibility of transferring the fees paid and owed to the new date – IF it fits in with the original entertainer and doesn’t prevent them from taking peak time future bookings from new clients 🙂 Please note, this may not always be possible. If the same entertainer is not available for the new date, the cancellation fees as above still stand and you will need to pay for a new party. This is to protect the entertainer from clients cancelling a few weeks from the party date, leaving them with no income.
  10. We really want to help as much as you can (it’s in our interests to be there!) but please bear in mind that we entertainers have bills to pay and don’t usually get last minute bookings to replace yours. These terms are here to safeguard the risk of having our own children’s bread and butter whisked away from under their noses with no notice!
  11. If WE cancel the booking, we will of course return ALL monies paid by yourselves.
  12. Due to other bookings on the same day, it is very important the agreed start and finish times are adhered to. Should you, on the day, wish the entertainer to start later or remain longer, this is at the discretion of the entertainer and all extra time is payable at their rate (£30 per 30mins or part thereof or £50 per hour made payable at the time direct to your entertainer). Of course, we will endeavour to move start times around in advance for no cost where possible.
  13. Sickness cancellationsIf our entertainer booked for your event cannot attend due to sickness or an emergency and we have no one else we can send in their place, we will refund all monies. We always do our VERY BEST though to send someone else so you’re not left in the lurch!If YOU need to cancel because of illness, the same terms as per no.9 apply.
  14. We make every effort to attend your event and the entertainer usually will contact you around the beginning of the week of your event to check any last minute arrangements and give you peace of mind that all is set. 
  15. We reserve the right to change the entertainer at no notice. Whilst of course we would do our utmost to supply the same one as originally booked, should there be illness or another reason they cannot attend, we will do our utmost to supply another of our entertainers to take their place if necessary (who will provide the same programme if possible). If we cannot find a replacement we will do our best to work with you to resolve the issue and will of course refund all monies paid.
  16. In pre-covid times, for 3,000 parties we have only ever had a couple of glitches (where we were unable to provide alternative arrangements), but if some unforeseeable event occurred meaning no-one could attend, we would firstly inform you as soon as possible, try to make alternative arrangements, and return any monies to you (in this case including the full deposit). However we cannot guarantee we’d be able to find you alternative arrangements, although we are confident you will receive the best service possible as we go the extra mile to make amends.
  17. In the unlikely event that due to an unforeseeable circumstance we are unexpectedly late arriving (this has only happened on a handful occasions in over 3,000 bookings – it’s not our plan and mainly due to traffic incidences!!) we will either offer a respective discount or continue for the same amount of time afterwards if possible. (Does not apply for snow however – see below)
  18. Whilst we risk assess all our activities and make them as safe as possible (see ‘Health & Safety’) we accept no liability for loss, injury or damage sustained whilst we are present and reiterate that the children are the sole responsibility of the parents/ carers/organisers.
  19. SNOW AND ICE – Whilst we expect our entertainers to make every effort to get to a party, we cannot put them at risk, and if they deem it too dangerous to get to your party we will support them in their decision. In this event, you will be refunded all monies. However, if YOU cancel the party due to snow, any monies you have already paid will not be refunded. However should you wish to move the party to another date / time later that week, as long as the same entertainer can make it, we are happy to fit you in at no extra cost. However, should the original entertainer not be available for the new date/time, you will forfeit monies already paid.

    We would work with you to find an alternative date where possible, and the deposit would be subtracted from another booking made within 12 months. It is worth mentioning here also that the PA system malfunctioned between two parties on one of these occasions – the cold affected the electrics and the music was affected. We have taken precautions to avoid this situation again, but in these exceptional circumstances we can only do our best! Thank you for your understanding.