It’s our intention to give the very best service to all our lovely clients 😄
- A non-returnable booking fee is required for all bookings (usually around £55). We will not send an entertainer unless one has been made. This demonstrates to us that our lovely clients are serious about the booking, and it goes toward admin staff and overheads (Caroline and Joy need to be recompensed for their time in the office regardless ☺️).
- Your booking is not secure until you have paid the initial requested amount.
- If paying just the booking fee in advance, the balance is usually cash on the day direct to the entertainer, except in some situations.
- All peak time bookings such as December and Halloween must be paid in full on booking. Sadly this is because we have been let down on several occasions lately by clubs and individuals who have changed their minds at the last minute – after we have turned away multiple bookings for the same entertainer on the same date. The human cost to this is entertainers not being able to pay bills/ buy their children that gift. The 5% that perhaps haven’t realised how much our entertainers are relying on this income have unfortunately made it necessary to roll out full advanced payment for the 95% of our lovely clients. We hope you understand and trust it’s not a reflection on you ☺️
Advance fees are always kept safe in the bank until the date so you can have full confidence that you will receive excellent service on the day and we’re not taking holidays in the Bahamas, lol. Please also see no.9 below. - If after paying the initial amount you cancel the party 22 days or more before the event date, we can move the party free of charge to another mutually convenient time within the following 12 months.
- If you cancel the party with 21 days or less before the event date, 50% of the remaining balance is payable.
- If you cancel the party with two weeks or less to go, you must pay the full fee.
- Should an emergency arise but you wish to postpone the party as opposed to cancel it, we will of course work with you where possible to secure an alternative date with the possibility of transferring the fees paid and owed to the new date – IF it fits in with the original entertainer and doesn’t prevent them from taking peak time future bookings from new clients 🙂 Please note, this may not always be possible. If the same entertainer is not available for the new date, the cancellation fees as above still stand. This is to protect the entertainer from clients cancelling a few weeks from the party date, leaving them with no income.
- If WE cancel the booking, we will of course return ALL monies paid by yourselves.
- Due to other bookings on the same day, it is very important the agreed start and finish times are adhered to. Should you, on the day, wish the entertainer to start later or remain longer, this is at the discretion of the entertainer and all extra time is payable at their rate (£30 per 30mins or part thereof or £50 per hour made payable at the time direct to your entertainer). Of course, we will endeavour to move start times around in advance for no cost where possible.
- Sickness cancellations. If our entertainer booked for your event cannot attend due to sickness or an emergency, we reserve the right to send another member of our team in their place. If we have no one else suitable to send in their place, we will refund all monies and do our best to phone around outside our team for options you can book directly with. We have only ever had a small handful of glitches (where we were unable to provide alternative arrangements) out of thousands of parties over the years. We do give the best service we humanly can – we totally understand how stressful and disappointing that can be.
- Your entertainer usually will contact you at the beginning of the week of your event to check any last minute arrangements and give you peace of mind that all is set.
- Whilst we risk assess all our activities and make them as safe as possible (see ‘Health & Safety’) we accept no liability for loss, injury or damage sustained whilst we are present and reiterate that the children are the sole responsibility of the parents/ carers/organisers. All entertainers on our books carry their own PL insurance. We are not to be left responsible for children at any time. Please always ensure you have responsible adults on hand.
- SNOW AND ICE – Whilst we expect our entertainers to make every effort to get to a party, we cannot put them at risk, and if they deem it too dangerous to get to your party we will support them in their decision. In this event, you will be refunded all monies. However, if YOU cancel the party due to snow, any monies you have already paid will not be refunded. But… if you’re able to move the party to another date / time later that week, as long as the same entertainer can make it, we are happy to fit you in at no extra cost. However, should the original entertainer not be available for the new date/time, you will forfeit monies already paid.
We would work with you to find an alternative date within 12 months.